![]() If you go into airplane mode you will need to go into settings to turn on Wi-Fi again. Send your details to us and we can have a look to see what happened.Ĭan you see a list of Wi-Fi hotspots in the Network Selection on your device? Turn on Wi-Fi ON on your device. If you are still having problems connecting, report the problem. If this is the case, the hotspot is not set up correctly. ![]() ![]() Sometimes, your app may say you are somewhere you can use iPass, but you continue to have problems. Make sure that the access point is an iPass location, with the iPass icon next to its name (for Android devices), or “Check for iPass” annotated under the network name (for iPhones and iPads.) If there is not an iPass-enabled hotspot in the nearby vicinity, then use the hotspot finder to locate the nearest one. If you are trying to connect and there is a problem, the app should let you know why you can’t connect, and what to do about it. If signal strength is low, try changing your location, or ask a member of the staff at the venue to show you the location of the access point, so you can move closer. Depending on your device, you can either see the signal strength in your Wi-Fi settings or in the iPass app itself. Make sure your Wi-Fi is on, and then make sure that the signal strength, shown in bars, is high.
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